Frequently Asked Questions

To join the ONEclub, visit https://theoneclub.global. You can select from three membership
tiers: Gold (FREE), Platinum, or Diamond, each offering unique benefits. Once you have
registered you will receive a unique login password by email which will unlock a world of
exclusive Property and other Lifestyle benefits.

The ONEclub rewards website is geared towards offering you immediate rewards as you shop,
dine, or participate in various activities. More especially though, you will be able to search for
Properties which will be offered to you first, with significant Cashbacks/Discounts not available
to Non- members of the ONEclub.

The website operates by providing you with cashback, discounts, and rewards when you make
purchases or perform specific actions with our partner merchants OR PROPERTY DEVELOPMENT
PARTNERS. Its as straightforward as using the website to uncover offers, shop, and accumulate
savings.

To claim your rewards, just adhere to the guidelines outlined with each offer.

By engaging with our partner merchants or Property development Partners, you have the
opportunity to accumulate cashbacks, enjoy discounts, and access exclusive offers. The
specific types of rewards available can vary depending on the individual merchant and the
particular offer they provide.

Yes, we prioritize the security of your information. We employ state-of-the-art encryption and
robust security protocols to safeguard your data.

To reset your password, simply click on the Key Icon located on the top right of the login screen.
Then, follow the provided prompts to initiate the password reset process.

Personalizing your profile is easy. Just navigate to either the “Profile” or “Settings” section
within the app. From there, you can make adjustments to your display name and other
preferences to suit your liking.

Our website is designed to provide a user-friendly experience with an intuitive interface. You
can effortlessly navigate through various sections by simply tapping on icons or utilizing the
menu.

You can get in touch with us through the following communication channels:

Phone: 031 576 9600
Email: info@theoneclub.global
WhatsApp: 083 655 7777

• You can pay your subscription by using your credit card;
• If you join before the 15th of the month, you will pay on joining and the rewards and benefits will activate within 3 working days. Your credit card will then be processed on the 28th of every month for the next month’s subscription fee;
• If you join after the 15th of the month, we will not take any payment and your rewards and benefits will activate within 3 working days. You will enjoy the rewards and benefits for free until the end of the month you joined. Your credit card will then be processed on the 28th of every month for the next month’s subscription fee.

• Member must remain on a specific tier for 12 months after the acquisition of the property, to earn the cashback applicable to that tier;
• In the event that the Member wish to earn the higher cashback %, the Member needs to upgrade (and start paying the appropriate subscription amount) before reserving a property to earn that tiers cashback;
• With each property acquisition, it will be required that the Member pay an agreed Reservation Fee on signature of the Reservation Agreement.

Just down grade to our Free Gold Tier

ONEclub Dining rewards its members for EATing In or Out.
As a ONEclub member you have access to – Cashback Dining and Fast-Food conditional
vouchering.

Cash Back Dining = members can get up to R120 cash back paid into their bank account
on their second most expensive meal when dining at Restaurants in the network. (If there is
a party of 4 and another person is a member of EAT the 4 th most expensive meal also
qualifies for up to R120 cash back)

Fast Food Vouchers = Members will qualify to get vouchers for use at participating
Debonairs Pizza, Steers, Burger King and Nando’s, Milky Lane nationwide.
Benefits differ according to the Fast-Food outlet.

Members are eligible to receive up R1200 cash back paid into their account in a calendar
month.

No, but members will only receive a maximum of R1200 cash back in any given month.

• Members browse the restaurants on the site and select their favourite.
• Once the meal is paid for, the member fills in the relevant dining details, takes a photo of
  the receipt/invoice AND proof of payment (e.g., credit/debit card slip, cash receipt,
  snapscan or zapper picture of transaction) and uploads it via the “Claims” section on the
  mobisite.
• The claim is validated, and the member receives cash back directly into their bank
  account within 5 business days. In the case of a Fast Food vouchering the member will
  receive an electronic voucher in the Wallet

Your Dining Cashback benefit is not transferable. Only a registered member may utilise the
benefit. Your claim may be denied should we suspect any fraudulent use, and you may be
removed from our program if any fraudulent behaviour is suspected.

A maximum of two memberships may be used per table, provided they are under different
names. Each member must submit their own claim.

Membership 1: 2nd most expensive meal on the bill up to max R120 with a minimum of 2
drinks

Membership 2: 4 th most expensive meal on the bill up to a max of R120 with a minimum of 4
drinks.

The Voucher values differ according to spend levels and are standard across the Fast-Food
Outlets

Spend R150 or more and get a R30 voucher to use when buying your next purchase.

Yes, as long as the minimum spend threshold is achieved. R150 to qualify to redeem the
R30 voucher.

A voucher is valid for 30 days from date of issue.

The voucher is electronic.

The voucher code will be placed in “My Wallet” under vouchers and will be available for use
against the next purchase.

Yes. Eligibility to receive or redeem a voucher is dependent upon spend thresholds.

Please do not escalate any queries at the restaurant. Please refer all queries to ONEClub
Customer service department.

ONEClub dining is unfortunately unable to accept responsibility for the quality of service
and/ or meals at any of our dining partners. Furthermore, we do not become involved in any
non-ONEclub related disputes between members and dining partners.

A voucher is valid for 30 days from date of issue.

Please refer all benefit queries to rewards@oneclub.co.za (email), 087 825 1148 (Phone),
062 204 8558 104 7014 (WhatsApp).